PlanetEpicure aims to deliver high-quality food products. As food is perishable, our return policy follows strict quality and safety guidelines.

1. RETURN POLICY

You may raise a return request ONLY if:

✔ Wrong product delivered

✔ Damaged or leaked product

✔ Expired product received

✔ Quality issue validated by our team

❌ Return NOT accepted for:

• Opened or used items

• Taste preference issues

• Minor packaging dents

• Customer damage after delivery

Return request must be raised within 24 hours of delivery along with photos/video proof.

2. REFUND POLICY

Refunds are processed within 3–7 business days after verification.

Refund method:

• Original payment mode, OR

• Store credit (based on customer preference)

Refund will NOT be processed if:

• Product is consumed

• Evidence is insufficient

• Request raised after 24 hours

3. REPLACEMENT POLICY

Replacement is processed if stock is available, for:

• Wrong item delivered

• Damaged goods

• Verified product defect

4. PAYMENT POLICY

We accept:

• UPI

• Debit/Credit Cards

• Net Banking

• Wallets

• Cash on Delivery (optional)

Secure Payments:
All transactions are handled by PCI-DSS certified payment gateways.
We never store card information.

5. ORDER CANCELLATION

Orders can be cancelled before dispatch only.

Cancellation is NOT allowed if:

• Order is already shipped

• Customer repeatedly cancels COD orders

6. Contact for Support

PlanetEpicure Pvt. Ltd.
📍 South City Infra Park, Plot No. Unit 4-A, Jagadishpur Bally, Howrah – 711115, West Bengal
📧 contact@planetepicure.com
📞 8899727239